Terms of Service

Vantixes provides the following services:

• ERP Selection — requirements assessment and vendor-neutral system recommendations
• ERP Implementation — configuration, data migration, and go-live support for ERP systems
• ERP Support & Optimization — ongoing support, troubleshooting, and performance improvements for existing ERP systems

Vantixes is platform-agnostic. We are not affiliated with, and do not receive vendor commissions from, any specific ERP software provider, unless explicitly disclosed to you in writing for a given engagement.

To avoid any ambiguity about scope:

• Vantixes is not a software vendor or reseller. We do not sell or sublicense ERP software. Any software license is contracted directly between you and the relevant software provider.
• Vantixes is not a registered investment advisor, broker-dealer, or financial institution. We do not provide investment advice, securities recommendations, or portfolio management of any kind.
• Vantixes does not provide legal or tax advice. Any financial or operational data structures we configure within an ERP system are implemented at your direction and should be reviewed by your own legal, tax, or accounting advisors.
• Nothing delivered by Vantixes constitutes a guarantee of business outcomes, revenue, or operational results.

• Each engagement begins with a discovery call to assess your needs
• We provide a written proposal or statement of work (“SOW”) outlining deliverables, timeline, and fees before any chargeable work begins
• Work proceeds only after you approve the SOW, in writing or by other agreed means
• Changes to scope after approval will be documented and may affect timeline and fees

Ornalo LLC, operating under the Vantixes trade name, manages every engagement end to end and is responsible to you for the quality and delivery of the Services. To deliver certain engagements, Vantixes may engage qualified specialists from its vetted delivery network. All such specialists are bound by confidentiality and quality obligations to Ornalo LLC. Your contractual relationship remains solely with Ornalo LLC; you will not be required to contract separately with any specialist.

To enable us to perform the Services, you agree to:

• Provide timely access to relevant systems, data, and personnel as reasonably required for the engagement
• Provide accurate information about your current systems and operational requirements
• Designate a point of contact with authority to approve scope, timelines, and deliverables
• Maintain your own backups of critical data prior to any migration or configuration work, in addition to any backups we perform as part of the engagement

• Fees for each engagement are set out in the applicable proposal or SOW
• Unless otherwise agreed in writing, invoices are due within 10 days of the invoice date
• Late payments may result in suspension of ongoing work until resolved
• Fees are exclusive of applicable taxes unless stated otherwise

Each party agrees to keep confidential any non-public information disclosed by the other party in connection with an engagement, and to use such information solely for the purpose of performing or receiving the Services. This obligation survives termination of an engagement. A separate mutual non-disclosure agreement (NDA) is available upon request prior to the discovery call.

All data residing within your systems (“Client System Data”) remains your property at all times. Vantixes accesses Client System Data solely as necessary to perform the agreed Services. Upon completion or termination of an engagement, Vantixes will, within a reasonable period, delete or return Client System Data in its possession, except where retention is necessary for legal compliance or agreed ongoing support.

• Pre-existing tools, methodologies, templates, and frameworks used in delivering the Services remain the property of Ornalo LLC
• Configurations, customizations, and documentation created specifically for you as part of a paid engagement are owned by you upon full payment, except for any underlying Vantixes methodology or reusable framework, which Vantixes retains the right to reuse in other engagements
• Nothing in these Terms transfers ownership of any third-party ERP software or platform

Vantixes will perform the Services with reasonable skill and care consistent with industry standards. Except as expressly stated in a signed SOW, the Services are provided “as is” and Vantixes disclaims all other warranties, whether express or implied, including implied warranties of merchantability or fitness for a particular purpose, to the maximum extent permitted by law.

Vantixes does not warrant that any ERP system will be free of defects, that implementation will resolve all pre-existing operational issues, or that any third-party software will perform in a particular manner, as third-party software is outside our control.

To the maximum extent permitted by applicable law, Vantixes' total liability arising out of or related to an engagement shall not exceed the total fees paid by you for that specific engagement in the twelve (12) months preceding the claim. In no event shall Vantixes be liable for indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or business opportunity, even if advised of the possibility of such damages.

Nothing in these Terms limits liability that cannot be limited under applicable law.

• Either party may terminate an engagement as set out in the applicable SOW, or with 14 days written notice where no specific term is stated
• Fees for work performed up to the termination date remain payable
• Sections relating to confidentiality, data handling, intellectual property, and limitation of liability survive termination

Ornalo LLC (operating under the Vantixes trade name) and any specialists engaged through its delivery network act as independent contractors. Nothing in these Terms creates an employment, agency, partnership, or joint venture relationship between Ornalo LLC and the Client.

These Terms are governed by the laws of the State of Wyoming, USA, without regard to conflict-of-law principles, except where mandatory local law applicable to the Client requires otherwise. Any dispute arising under these Terms shall first be addressed through good-faith negotiation between the parties before either party pursues formal proceedings.

We may update these Terms from time to time. Material changes will be reflected by updating the “Last updated” date above. Continued use of our website or ongoing engagement after changes take effect constitutes acceptance of the revised Terms. Changes will not retroactively alter the terms of an already-signed SOW.

These Terms, together with any applicable signed proposal or SOW, constitute the entire agreement between you and Ornalo LLC (operating under the Vantixes trade name) regarding the Services, and supersede any prior agreements or understandings, written or oral, relating to the subject matter herein.

Ornalo LLC (doing business as Vantixes)
Email: hello@vantixes.com
Wyoming, USA